The Top Management of Vivipharma S.p.A., in alignment with the Mission and Values of the Vivipharma Group, establishes, implements, and supports this Quality Policy as a concrete expression of the company’s identity, strategic direction, and responsibility toward clients, partners, and end consumers.

The Group’s mission, focused on the development of innovative, safe, and effective dermocosmetic and trichological solutions, based on scientific research, quality raw materials, and attention to people, represents the guiding principle of the Quality Management System.

This policy serves as the reference for the entire Quality Management System and is designed to be appropriate to the organization’s purpose and context, with a primary focus on the research, development, and production of high-quality dermocosmetic and trichological products, ensuring innovation, reliability, ethics, and care for personal well-being, in line with company values.

Top Management Commitment

Compliance, Safety, and Customer Satisfaction

In line with the Group’s customer-oriented approach, the organization is committed to fully understanding and meeting customer needs and expectations.
The objective is to provide products and services that comply with agreed requirements, are scientifically validated, safe, and high-performing, while maintaining strong reliability and market reputation. Customer satisfaction measurement is a key element in evaluating company performance, as defined in the procedure “PRO Customer Satisfaction Analysis.”

Innovation and Scientific Research
In line with the company’s mission focused on research and continuous development, Vivipharma S.p.A. constantly invests in innovation, advanced formulations, and scientific updates to offer effective and differentiated solutions.
Quality is understood not only as compliance with requirements but as the ability to generate value through technical expertise, research, and continuous improvement.

Regulatory Compliance and Ethics
Vivipharma S.p.A. ensures full compliance with all laws, regulations, and standards applicable to the cosmetics sector.
This commitment extends to all stages of the product life cycle—from design to production and market placement—respecting the principles of fairness, transparency, and responsibility that define the Group’s values.

Continuous Improvement
The organization is committed to continuously improving the effectiveness of its Quality Management System, in line with a culture oriented toward excellence.
This commitment is achieved through data analysis, internal audits, management of findings, and periodic management review.

Framework for Objectives
This policy provides the framework for defining and reviewing quality objectives.
Top Management ensures that objectives are:
Measurable
Consistent with the company’s mission and values
Oriented toward sustainable growth and performance improvement
Planned in accordance with the procedure “PRO Objectives and Planning for Their Achievement”

People-Centered Approach and Skills Development
In line with the company value of people centrality, Top Management recognizes that employee involvement, accountability, and competence are essential for the success of the Management System.
The organization is committed to:
Promoting awareness and a culture of quality
Encouraging continuous training and professional development
Enhancing technical and scientific skills
All in accordance with the “PRO Human Resources Procedure.”

Risk-Based Approach and Responsibility
Decisions at all levels are guided by a risk- and opportunity-based approach, as defined in the “Context Analysis” document and managed through the “PRO Risk Management Procedure,” in order to:
Support the achievement of strategic objectives
Ensure operational continuity and reliability
Prevent adverse events
Strengthen long-term sustainability and business resilience

Communication and Dissemination
The Quality Management System Manager (QMS Manager) is responsible for ensuring that this policy is maintained as documented information, in accordance with the “PRO Documented Information Management Procedure.”
Top Management ensures that the policy is:
Communicated, understood, and applied at all levels of the organization
Disseminated consistently with company values and quality culture
Available and communicated to relevant interested parties, such as customers, suppliers, and partners, through the most appropriate methods

Record Keeping and Updates
This document is managed as documented information within the Quality Management System. It is periodically reviewed, at least during management review, and updated whenever necessary to ensure its continued suitability and effectiveness.