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How can I make payment?
We accept most popular credit cards, including prepaid cards and rechargeable cards, issued by bank institutes present in Italy: VISA, MASTERCARD and AMERICAN EXPRESS. We also accept payment via PayPal.

Note
After inputting your credit card details and the CVV2 number you may also be asked for an additional code or some specific information. This happens because some banks request a precise procedure for enabling the credit card for online use. To find out how to enable your credit card for online purchases or to find out the code that needs to be input, contact your bank directly. When the credit card details are input the bank is only requested to provide authorization to make the purchase via credit card. In some cases, banks advise customers by sending them a text message on their mobile. Receipt of the text message DOES NOT indicate that the card has been charged, but only that the ceiling necessary for the purchase has been blocked.

The credit card is effectively charged only when the products are sent.

Can I pay by bank transfer?
Yes, it is possible to pay by bank transfer. However, we do accept most popular credit cards, including prepaid cards and rechargeable cards, issued by bank instituted present in Italy: VISA, MASTERCARD and AMERICAN EXPRESS. We also accept payment via PayPal.

Can I pay on delivery?
Sorry, we do not accept payment on delivery.

Are online orders safe?
All information regarding your order, your personal data and your credit card are rigorously protected. We adopt the most advanced standards in transferring data and accessing information. We never store financial information (card number, expiry date, etc.) for payments made via credit card.

What is SSL protocol?
Your orders and your personal data, such as your name, address and all the information you input into the website shop.colette-paris.com, are protected by modern security systems. By using the SSL (Secure Socket Layer) security protocol by GeoTrust, the transfer of this data is encrypted and rendered illegible to third parties. This security standard, which is supported by all the main web browsers, is highlighted by a lock on the status bar. Vivipharma takes all due precautions to protect your personal information. It is important not to reveal your password to anyone and to ensure that the transmission of data is encrypted by the SSL protocol (by checking the presence of the lock on the status bar). If you share your computer with others, be sure to log out of your account after each order. Together we can make your online purchase on www.sciencehaircare.com even safer.

Can I receive an invoice for my order?
Of course. To receive an invoice you need to input your fiscal code or VAT number when completing the order, by clicking on “Yes” when you are asked “Do you want to receive an invoice?”. You will automatically receive a printable invoice via email. You cannot request an invoice once the order has been confirmed.