I’ve received a faulty product in my online order, can I return it?

Vivipharma is constantly committed to offering safe products that are perfect in terms of quality. However, some items may present anomalies.

If the product you received should be faulty, do not hesitate to contact us immediately by email at shop@vivipharma.com, specifying the article code, which can be found on the invoice, and the type of fault found, attaching a photograph that shows the problem if possible.

The product I received is different from what I ordered. What should I do?
If there’s been an error, we kindly invite you to promptly notify us via email at shop@vivipharma.com, specifying the order number, the product ordered and the product received, attaching a photograph if possible.

I’d like to return one or more products from my order, what should I do?

You need to send notification via email within 14 working days of the date of receipt of the order.

Vivipharma will refund the sum due by re-crediting your account within 30 days of communication of exercising the right to return goods at the latest. Please remember that in order to make a return, products must be sent back in their original packaging accompanied by the duly filled in delivery note that should be requested via email at shop@vivipharma.com.