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How much does delivery cost?
For delivery, a fixed fee of € 15.00 (inclusive of VAT) will be charged.

How long will it take for me to receive my order and how can I track delivery?
Your order will be entrusted to the courier DPD within 2-5 (in Europe) working days of the order date. At that time, we will send you an email with all the information you need to track delivery. Deliveries outside Europe will be made with FEDEX.

When the orders will be delivered?
Deliveries of orders will be made from Monday to Friday excluding holidays.

What happens if I’m not at home the day my order is delivered?
In that case, you’ll receive notification by the DPD courier that will include details on how and where to pick up your order.

Why haven’t I received my order yet?
For any problem with the delivery of your order, contact us at shop@vivipharma.com.