{"id":3721,"date":"2024-10-28T10:48:15","date_gmt":"2024-10-28T09:48:15","guid":{"rendered":"https:\/\/www.vivipharma.com\/terms-and-conditions\/"},"modified":"2026-10-26T09:56:51","modified_gmt":"2026-10-26T08:56:51","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.vivipharma.com\/en\/terms-and-conditions\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3721\" class=\"elementor elementor-3721 elementor-2621\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b0dbe e-flex e-con-boxed e-con e-parent\" data-id=\"c3b0dbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8baef87 elementor-widget elementor-widget-text-editor\" data-id=\"8baef87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong>ORDERS<\/strong><\/h1>\n<strong>I received a defective product through my online order, can I return it?<\/strong>\n\nVivipharma is constantly striving to offer safe and quality products. However, it may happen that some parts have some anomalies. If the product you received has defects, please feel free to contact us immediately by email at assistenza@vivipharma.com,, specifying the part number found on the invoice, the type of defect found and attaching a photo showing the issue if possible.\n\n<strong>The product I received is different from what I ordered. What should I do? <\/strong>\nIf there has been an error, please give prompt notice by e-mail to assistenza@vivipharma.com, specifying the order number, the desired product, the product actually received and attaching a photo if possible.\n\n<strong>I wish to return one or more products from my order, what should I do?<\/strong>\nYou must send notification by e-mail within 14 working days starting from the day of receipt of your order. Vivipharma will proceed to refund the amount by re-credit within a maximum of 30 days from the communication of exercise of the right of withdrawal. Remember that in order to make the <strong>return, it is necessary that the products are shipped in their original packaging, accompanied by the bill<\/strong> that you will request by email to assistenza@vivipharma.com, duly completed.\n\n<strong>How can I cancel an order that has already been placed?<\/strong>\nFrom the moment you place your order and receive the confirmation email you have 30 minutes to report and request a change of billing\/shipping address or order cancellation. After this time, the order will no longer be changeable or cancellable.\n\n<strong>Is there a minimum online purchase amount? <\/strong>\nNo, there is no minimum purchase amount required.\n<h1><strong>SHIPPING<\/strong><\/h1>\n<strong>I would like to receive product samples at home. Is this possible? <\/strong>\nYes, with each order placed you will receive free samples of the Vivipharma line.\n\n<strong>How much is the shipping cost?<\/strong>\nShipping to Italy costs \u20ac4.90 and is free on orders of \u20ac49 or more after any discounts.\n\n<strong>In how many days will I receive my order and how can I track the shipment?<\/strong>\nYour order will be entrusted to GLS courier within 2 working days from the date of your order. At that time we will email you the information to track your shipment.\n\n<strong>When will deliveries be made?<\/strong>\nOrder deliveries will be made Monday through Friday excluding holidays.\n\n<strong>What happens if I am not present on the day of delivery?<\/strong>\nIn that case, you will be notified by the GLS courier company who will give you information on how to proceed with picking up your order.\n\n<strong>Why haven&#8217;t I received my order yet?<\/strong>\nIf you are experiencing problems with the delivery of your order please contact us at assistenza@vivipharma.com.\n\n<strong>Is it possible to ship abroad?<\/strong>\n<p class=\"vvp-alizard-mainland-shipping\"><strong>Alizard Color \u2014 delivery destinations.<\/strong> Alizard Color is delivered to supported mainland European countries and addresses, plus Sicily and Sardinia. The United Kingdom, Ireland, Iceland, Malta, Cyprus, other islands and overseas territories are excluded. Availability is checked against the country and delivery address entered at checkout. This restriction applies only to Alizard Color; the general shipping conditions remain applicable to other products.<\/p>\nInternational shipping is available to supported destinations. We currently do not sell or ship to Poland or the Czech Republic.\n\n<strong>San Marino and Vatican City:<\/strong> \u20ac4.90; free shipping on product orders of \u20ac39 or more after discounts.\n<strong>European Union, excluding Italy (including Germany):<\/strong> \u20ac19 for values below \u20ac199; \u20ac9.90 for values of \u20ac199 or more. Estimated delivery time: 4\u20138 days.\n<strong>North America:<\/strong> \u20ac100 per shipment, regardless of order value.\n<strong>Other supported destinations, including the United Kingdom, Switzerland and Norway:<\/strong> \u20ac50 for values below \u20ac199; \u20ac35 for values of \u20ac199 or more. Estimated delivery time: 5\u201315 days.\n\nThe exact cost and available methods are shown at checkout according to the destination and the value of the products to be shipped.\n<h1><strong>RETURNS AND REFUNDS<\/strong><\/h1>\n<strong>I received a defective product through my online order, can I return it?<\/strong>\n\nVivipharma is constantly striving to offer safe and quality products. However, it may happen that some parts have some anomalies. If the product you received has defects, please feel free to contact us immediately by email at assistenza@vivipharma.com, specifying the part number found on the invoice, the type of defect detected and attaching a photo showing the issue if possible.\n\n<strong>The product I received is different from what I ordered. What should I do? <\/strong>\nIf there has been an error, please give prompt notice by e-mail to assistenza@vivipharma.com, specifying the order number, the desired product, the product actually received and attaching a photo if possible.\n\n<strong>I wish to return one or more products from my order, what should I do?<\/strong>\nYou must send notification by e-mail within 14 working days starting from the day of receipt of your order. Vivipharma will proceed to refund the amount by re-credit within a maximum of 30 days from the communication of exercise of the right of withdrawal. Remember that in order to make the return, <strong>it is necessary that the products are shipped in their original packaging, accompanied by the bill<\/strong> that you will request by email to assistenza@vivipharma.com,, duly completed.\n<h1><strong>PAYMENTS<\/strong><\/h1>\n<strong>In what way can I make payment?<\/strong>\nThe most common credit cards, including prepaid and rechargeable cards, issued by banking institutions on Italian territory are accepted: VISA, MASTERCARD and AMERICAN EXPRESS. Payment through PayPal is accepted.\n\n<strong>Can I pay on delivery? <\/strong>\nYes cash on delivery is provided for orders from Italy at a cost of \u20ac2.00.\n<h1><strong>COPYRIGHT<\/strong><\/h1>\nAll news, graphics, and design on the vivipharma.com website are intended solely for the personal information of users. Use is at one&#8217;s own risk. No liability is accepted for the use of the service or for unavailability of the same. This also applies to consequential damages. All data contained on this site are protected by copyright under Articles 4 and 87a et seq.\n\nReproduction, copying or printing of the website, as well as its contents (including images, graphics and videos) is permitted for the purpose of placing an order on vivipharma.com. Any further processing, duplication, dissemination and\/or public reproduction is beyond the permitted use and constitutes copyright infringement. Such infringement will result in a warning and not only a claim for damages, but also legal prosecution and an obligation to pay damages. Images used on vivipharma.com were created for or by Vivipharma or provided by industry partners. Also included are images from Shutterstock, thinkstock and fotolia. Relevant licenses have been purchased.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ORDERS I received a defective product through my online order, can I return it? Vivipharma is constantly striving to offer safe and quality products. However, it may happen that some parts have some anomalies. If the product you received has defects, please feel free to contact us immediately by email at assistenza@vivipharma.com,, specifying the part [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3721","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TERMS AND CONDITIONS - Vivipharma<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vivipharma.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TERMS AND CONDITIONS - Vivipharma\" \/>\n<meta property=\"og:description\" content=\"ORDERS I received a defective product through my online order, can I return it? 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